Problem:
A retail company faced challenges with manual data entry from customer forms, resulting in inaccuracies and delayed updates to their CRM system.
Solution:
We implemented a Python-based RPA solution utilizing Selenium for web automation and Beautiful Soup for web scraping. This solution automatically extracted customer data from online forms and entered it into the CRM system, ensuring real-time updates.
Results:
The automation improved data accuracy by 95% and reduced the data entry workload by 80%. The retail company was able to enhance customer service responsiveness, leading to a 15% increase in customer satisfaction ratings.
